SHIPPING & RETURNS
Domestic Shipping Policy
Shipping charges for your order will be calculated and displayed at checkout.
Order Amount Standard Ground Shipping (3–7 business days)
$0.00-$49.99 $8.99
$50.00-$99.99 $10.99
$100 & over $12.99
*Prices are listed for deliveries within the continental US
Overnight delivery is only available for orders with delivery addresses within the continental United States. please email matthew@bethehoss.com if need overnight shipping.
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Shipment to P.O. boxes or APO/FPO addresses
Be The Hoss ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
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Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
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Damages
Hoss Company is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
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Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Be The Hoss will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
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Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
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Call 847-772-2191
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Or alert us at matthew@bethehoss.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at matthew@bethehoss.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at matthew@bethehoss.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.